Returns And Cancellations

Cancellation

As an organisation, we believe in 100% customer satisfaction. In case you wish to cancel an order due to any reason write to us at thekalahomes.com or reach us at the following numbers within 12 hours of ordering and we will be happy to assist you +91 7814104241/ +91 9888104241

NOTE: Orders cannot be cancelled/altered after 12 hours of placing the order.

 

Returns Policy

At The Kala Homes, we take enough efforts in packaging and hiring renowned freight movers like, Delivery  ,Safexpress / GATI to avoid any damage to goods in transit. However, there is always a remote possibility of that happening once in a while for which we have put in place return policy for such goods.

 

The Kala Homes strongly encourages you to inspect the goods immediately after taking delivery. In case of any damage, please take images and video of damaged items while opening the shipment and share with us at thekalahomesgmail.com / +9178140104241/+919888104241 within 12 hours of delivery. Your items are covered under transit insurance, and that will allow us to raise insurance claim with transporter.

“IF IT’S BROKEN, we will require supporting images and video from your side. Products will be replaced or compensated with other selected product.

In any case whatsoever, you agree to inform The Kala Homes  of damaged product within 12  hours of receipt of goods. In case we don’t hear from you within 12 hours of goods received, it will be deemed that you have received goods in right condition; The Kala Homes will not be responsible for any claims of damages immediately thereafter.