Terms and conditions
1. GENERAL
1.1. These Terms & Conditions apply to products purchased via www.thekalahomes.com or placed through Social Media, or offline on phone or chat or through our Customer Service Team which are all owned by www.thekalahomes.com
1.2. PLEASE READ THE TERMS & CONDITIONS CAREFULLY BEFORE PURCHASING ANY PRODUCTS OR AVAILING ANY SERVICES ON ANY ASSET OF THEKALAHOMES. ANY PURCHASE MADE BY YOU THROUGH THE WEBSITE OR THROUGH ANY OTHER ASSET SHALL SIGNIFY YOUR ACCEPTANCE OF THE SUPPLY TERMS AND YOUR AGREEMENT TO BE LEGALLY BOUND BY THE SAME. IN ADDITION TO THE FOREGOING, YOU SHALL ALSO BE BOUND BY THE TERMS OF USE OF THE WEBSITE, PRIVACY POLICY, TERMS BY THE VENDOR OR ADDITIONAL TERMS OF SERVICE WHICH ARE DISPLAYED WITH THE SELECTION OF THE PRODUCT, IF ANY ("ADDITIONAL TERMS"). IF THERE IS ANY CONFLICT BETWEEN THE SUPPLY TERMS AND THE ADDITIONAL TERMS, THE ADDITIONAL TERMS SHALL TAKE PRECEDENCE IN RELATION TO THAT SALE.
1.3. IF YOU DO NOT AGREE WITH THE SUPPLY TERMS, PLEASE DO NOT ACCESS THE WEBSITE OR ANY OTHER ASSET FOR ANY PURCHASE OR SERVICE.
2. BUSINESS
2.1. The websites are a platform that facilitate the online sale and purchase of merchandise and services ("Services") offered by third party vendors and service providers ("Vendor/s"). Title to the merchandise (“Products”) will pass directly from the manufacturer to you.
2.2. TheKalaHomes.com has the right to change or discontinue any service at any time, without notice. TheKalaHomes.com may add or modify the procedures, modes, processes or conditions of purchase at any time. TheKalaHomes.com shall not be liable to you or to any third party for any modification, suspension or discontinuance of any aspect of the services.
3. PRODUCT
3.1. TheKalaHomes.com enables the sale of a variety of products. Shipping for all the products on the website shall be per the company's policy, which may be changed by TheKalaHomes.com without prior notice
3.2. In case you receive a damaged product, please get in touch with our Customer Service Team on +917814104241 (9AM-9PM) or write to us on thekalahomes@gmail.com. Damage will be assessed and a solution will be offered. The product may be replaced or other corrective measure may be taken to address the issue
3.3 In case the product is out of stock, our Customer Service Team will get in touch with you and a refund request will be raised. For prepaid orders the refund will be processed directly into your debit/credit card or online account. The money will reflect on your card or in your bank account within 7 to 21 working days from when the refund request was raised.
4 Variation in Display
A. The approximate basic parameters like size, colour, etc are mentioned in the website along with the photographs. These must not be taken as exact specifications. There may be some variation in the pictures and the respective products, as these are hand-made products. While we strive for perfect match, we generally assure 90-95% match between product picture and respective product. However, Kala Homes will not be responsible for any perceived or attributed mis-match in design and finish of any of ordered products.
B. The availability and the prices of any item displayed on the website can be changed without any prior notice. And can also be different in your area depending on the location of customer premises.
C. We reserve the right to limit the sale, or prohibit sales to re-sellers. And will not be responsible for any kind of inadvertent descriptive or photographic errors. You agree to detailed terms of use and Privacy Policy of this website.
2. Delivery of your Order
A. Once you have completed a valid purchase, The Kala Homes will thereafter transmit a confirmation email to your registered email address informing you of the scheduled date of delivery of your product. Deliveries may take between 1- 3weeks from the date of receipt of payments, depending on mode of Shipment or delivery applicable / available.
B. Delivery Guarantee- The Kala Homes makes every effort to carry out deliveries within the promised time period. This however will not be applicable on delays due to reasons beyond our control like floods, fire, wars, strikes, pandemic, change of government laws and regulations etc. In any case, The Kala Homes will keep customer informed of revised delivery schedule using the registered contact numbers and/or email address from your registered data.
We use market leading renowned companies like,Delhivery Safexpress and GATI for delivery of our products. We will share your order tracking number with you so that you can check the transit status of your order online.
4. SERVICES
4.1. You should take all responsibility for your own actions in utilizing the products purchased by you; TheKalaHomes.com shall not be liable for any such action.
4.2. You represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India.
4.3. TheKalaHomes.com shall not be responsible for any deficiency in payment of consideration payable towards the products purchased on the website.
5. PRICING INFORMATION
5.1. The pricing information relating to the product shall be as disclosed to you at the time of your purchase.
5.2. TheKalaHomes.com does not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without notice or any consequential liability to you.
5.3. While TheKalaHomes.com strives to provide accurate information relating to products, services including pricing information, typographical and other errors may occur. In the event that a product or service is listed with incorrect price or with incorrect information due to an error, TheKalaHomes.com may, at its discretion, contact you for instructions or cancel your order and notify you of such cancellation. TheKalaHomes.com will have the right to modify the price of the product and contact you for further instructions via the e-mail address provided by you at the time of registration, or cancel the order and notify you of such cancellation. If TheKalaHomes.com cancels the order after the payment has been processed, the entire amount will be remitted to your account from which the payment was made.
6. CREDIT CARD DETAILS
You might be required to provide your credit or debit card details to the approved payment gateways while making the payment. In this regard you agree to provide correct and accurate credit/debit card details to the approved payment gateways for availing services on the website. You shall not use the credit/debit card that is not lawfully owned by you. The information provided by you will not be utilized or shared with any third party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of your credit/debit card details. TheKalaHomes.com expressly disclaims all liabilities that may arise as a consequence of any unauthorized use of your credit/debit card.
7. DELIVERY OF THE PRODUCT
Your shipping address and pin code will be verified with the database of TheKalaHomes.com before you proceed to pay for your purchase. If your order is not serviceable by delivery partners, vendors, or your location is not covered by us, we would request you to provide us with an alternate shipping address which we expect to have on our delivery partner’s/vendor’s delivery list. If there is any dispute regarding the shipment of the products or services for the area not covered by TheKalaHomes.com, we will not be held responsible for the non-delivery of the product. In case you book multiple orders for the products and services in one transaction, efforts will be made to ship all products together. However, this may not always be possible.
10. WARRANTIES AND CLAIMS
Please note the standard warranties and the conditions for usage of the products in relation to each product. No claim (a) that is contrary to the above or (b) where products have been used contrary to the conditions of usage; will be entertained.